Comments on: One Week With A Nokia N95 http://rex.fm/2008/05/14/one-week-with-a-nokia-n95-2/ « we must all come together to find the solution. friend, you are the answer! » Mon, 05 Apr 2010 17:23:46 +0000 hourly 1 http://wordpress.org/?v=3.0 By: Amy Gahran http://rex.fm/2008/05/14/one-week-with-a-nokia-n95-2/comment-page-1/#comment-597 Amy Gahran Sat, 17 May 2008 03:03:09 +0000 http://rex.fm/2008/05/14/one-week-with-a-nokia-n95-2/#comment-597 Yep, I too had to give up on the Nokia N95 last month -- even though (unlike you) I loved it. Three days after I got it, a firmware update totally bricked it. That's when I learned how truly awful Nokia's US service & support currently is. When I realized how much risk and inconvenience they foist on their US customers, I packed everything up and shipped it all back for a refund.<br><br>Fortunately, Nokia has started publicly addressing the myriad US service problems through their blog, <a href="http://conversations.nokia.com" rel="nofollow">conversations.nokia.com</a>. Anyone who's interested in helping Nokia figure out exactly how they can improve their US service (so it's no longer an extreme obstacle to customers) should chime in on the series of posts currently running there about US service.<br><br>I just posted a roundup of this public conversation so far, with links to Nokia's posts and elsewhere: <a href="http://urltea.com/37r2" rel="nofollow">http://urltea.com/37r2</a><br><br>(Video version: <a href="http://seesmic.com/v/JzrmBidZ7d" rel="nofollow">http://seesmic.com/v/JzrmBidZ7d</a>)<br><br>I'm also waiting to see what the next-generation iPhone will bring. So far, it simply isn't sufficient as a pro-quality mobile reporting and blogging tool. Maybe the next version will be closer, maybe even close enough. And Apple's service is, of course, excellent. But it pains me that Nokia already has a great product for users like me, but their poor service is a dealbreaker.<br><br>- Amy Gahran Yep, I too had to give up on the Nokia N95 last month — even though (unlike you) I loved it. Three days after I got it, a firmware update totally bricked it. That's when I learned how truly awful Nokia's US service & support currently is. When I realized how much risk and inconvenience they foist on their US customers, I packed everything up and shipped it all back for a refund.

Fortunately, Nokia has started publicly addressing the myriad US service problems through their blog, conversations.nokia.com. Anyone who's interested in helping Nokia figure out exactly how they can improve their US service (so it's no longer an extreme obstacle to customers) should chime in on the series of posts currently running there about US service.

I just posted a roundup of this public conversation so far, with links to Nokia's posts and elsewhere: http://urltea.com/37r2

(Video version: http://seesmic.com/v/JzrmBidZ7d)

I'm also waiting to see what the next-generation iPhone will bring. So far, it simply isn't sufficient as a pro-quality mobile reporting and blogging tool. Maybe the next version will be closer, maybe even close enough. And Apple's service is, of course, excellent. But it pains me that Nokia already has a great product for users like me, but their poor service is a dealbreaker.

- Amy Gahran

]]> By: Rex Pechler http://rex.fm/2008/05/14/one-week-with-a-nokia-n95-2/comment-page-1/#comment-599 Rex Pechler Fri, 16 May 2008 20:09:10 +0000 http://rex.fm/2008/05/14/one-week-with-a-nokia-n95-2/#comment-599 Seriously... I really noticed this frustration when I got SMS messages, and<br>wanted to respond quickly. But couldn't.<br><br>The N95 does support Bluetooth keyboards supposedly, but still. Seriously… I really noticed this frustration when I got SMS messages, and
wanted to respond quickly. But couldn't.

The N95 does support Bluetooth keyboards supposedly, but still.

]]> By: jyoseph http://rex.fm/2008/05/14/one-week-with-a-nokia-n95-2/comment-page-1/#comment-598 jyoseph Fri, 16 May 2008 19:49:47 +0000 http://rex.fm/2008/05/14/one-week-with-a-nokia-n95-2/#comment-598 It could brush my teeth and pay my bills but if it doesn't have a full keyboard it's a paper weight. :-( It could brush my teeth and pay my bills but if it doesn't have a full keyboard it's a paper weight. :-(

]]> By: Amy Gahran http://rex.fm/2008/05/14/one-week-with-a-nokia-n95-2/comment-page-1/#comment-549 Amy Gahran Fri, 16 May 2008 19:03:09 +0000 http://rex.fm/2008/05/14/one-week-with-a-nokia-n95-2/#comment-549 Yep, I too had to give up on the Nokia N95 last month -- even though (unlike you) I loved it. Three days after I got it, a firmware update totally bricked it. That's when I learned how truly awful Nokia's US service & support currently is. When I realized how much risk and inconvenience they foist on their US customers, I packed everything up and shipped it all back for a refund.<br><br>Fortunately, Nokia has started publicly addressing the myriad US service problems through their blog, <a href="http://conversations.nokia.com" rel="nofollow">conversations.nokia.com</a>. Anyone who's interested in helping Nokia figure out exactly how they can improve their US service (so it's no longer an extreme obstacle to customers) should chime in on the series of posts currently running there about US service.<br><br>I just posted a roundup of this public conversation so far, with links to Nokia's posts and elsewhere: <a href="http://urltea.com/37r2" rel="nofollow">http://urltea.com/37r2</a><br><br>(Video version: <a href="http://seesmic.com/v/JzrmBidZ7d" rel="nofollow">http://seesmic.com/v/JzrmBidZ7d</a>)<br><br>I'm also waiting to see what the next-generation iPhone will bring. So far, it simply isn't sufficient as a pro-quality mobile reporting and blogging tool. Maybe the next version will be closer, maybe even close enough. And Apple's service is, of course, excellent. But it pains me that Nokia already has a great product for users like me, but their poor service is a dealbreaker.<br><br>- Amy Gahran Yep, I too had to give up on the Nokia N95 last month — even though (unlike you) I loved it. Three days after I got it, a firmware update totally bricked it. That's when I learned how truly awful Nokia's US service & support currently is. When I realized how much risk and inconvenience they foist on their US customers, I packed everything up and shipped it all back for a refund.

Fortunately, Nokia has started publicly addressing the myriad US service problems through their blog, conversations.nokia.com. Anyone who's interested in helping Nokia figure out exactly how they can improve their US service (so it's no longer an extreme obstacle to customers) should chime in on the series of posts currently running there about US service.

I just posted a roundup of this public conversation so far, with links to Nokia's posts and elsewhere: http://urltea.com/37r2

(Video version: http://seesmic.com/v/JzrmBidZ7d)

I'm also waiting to see what the next-generation iPhone will bring. So far, it simply isn't sufficient as a pro-quality mobile reporting and blogging tool. Maybe the next version will be closer, maybe even close enough. And Apple's service is, of course, excellent. But it pains me that Nokia already has a great product for users like me, but their poor service is a dealbreaker.

- Amy Gahran

]]> By: Rex Pechler http://rex.fm/2008/05/14/one-week-with-a-nokia-n95-2/comment-page-1/#comment-548 Rex Pechler Fri, 16 May 2008 12:09:10 +0000 http://rex.fm/2008/05/14/one-week-with-a-nokia-n95-2/#comment-548 Seriously... I really noticed this frustration when I got SMS messages, and<br>wanted to respond quickly. But couldn't.<br><br>The N95 does support Bluetooth keyboards supposedly, but still. Seriously… I really noticed this frustration when I got SMS messages, and
wanted to respond quickly. But couldn't.

The N95 does support Bluetooth keyboards supposedly, but still.

]]> By: jyoseph http://rex.fm/2008/05/14/one-week-with-a-nokia-n95-2/comment-page-1/#comment-547 jyoseph Fri, 16 May 2008 11:49:47 +0000 http://rex.fm/2008/05/14/one-week-with-a-nokia-n95-2/#comment-547 It could brush my teeth and pay my bills but if it doesn't have a full keyboard it's a paper weight. :-( It could brush my teeth and pay my bills but if it doesn't have a full keyboard it's a paper weight. :-(

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